Need help with your PrimePDF account, billing, or a product question? This page covers how to reach us and what to include so we can solve it on the first reply. We handle login issues, subscription and billing questions, document problems, and general product feedback every day. If you can't find what you need in the Help Center, we're happy to dig in personally.

We encourage you to explore our Help Articles. You'll discover answers to most of your questions there, and we're constantly updating them to keep the information as current as possible. This way, you can get the assistance you need even faster.

What your message needs

A complete message gets a faster answer, since our team can act on it right away without a back-and-forth. Include:

• Your PrimePDF account email
• A short, specific description of the issue
• Dates, amounts, or transaction IDs for billing questions
• A screenshot or the exact error text, if something failed

Response times

Our customer support is also available 24/7, and you can expect a response within a few hours. Please note that it might take a bit longer on weekends and bank holidays.

How to reach us

You may also contact us via email at help@primepdf.com.

or mail us at:

Billing and refund questions

For billing disputes, refund requests, or charge-related questions, visit our billing help center.

Related help articles

Quick answers to the most common questions we get, so you can skip the wait for a reply and get moving right away:

• Cancel your subscription
• How renewals work
• Billing and statements
• Delete your account and data